Refunds & Returns

Rapturous Jigsaw Returns & Refunds Policy

Thank you for choosing Rapturous Jigsaw! We are committed to providing high-quality puzzles and a delightful customer experience. However, we understand that there may be instances where a return or refund is necessary. Please review our detailed returns and refund policy below to ensure you have all the information needed to proceed smoothly.

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Eligibility for Returns & Refunds

At Rapturous Jigsaw, we strive to maintain a customer-friendly return policy while ensuring the integrity of our products. We kindly ask that you carefully review the following eligibility criteria before initiating a return:

1. Unopened and Uncompleted Puzzles:

   • You may return any puzzle that remains unopened and unused within 3 days of receiving your order.
   • The puzzle must be in its original packaging, sealed, and in the same condition in which it was delivered.
   • You are responsible for return shipping costs unless the return is due to a defect or error on our part.

2. Opened Puzzles:

   • Opened puzzles can only be returned for a refund if they meet one of the following conditions:
     • Incomplete: Pieces are missing, either due to a manufacturing defect or loss during shipping.
     • Defective: Puzzle pieces or packaging are damaged upon receipt, rendering the puzzle unusable.
   • We kindly request that you provide photo evidence of the missing or damaged pieces to assist our customer service team in verifying the issue.

3. Completed or Partially Completed Puzzles:

   • We cannot accept returns for puzzles that have been fully or partially completed.
   • The act of assembling the puzzle is considered usage, and the puzzle’s value diminishes once pieces have been interlocked.
   • We also reserve the right to reject returns for puzzles that show signs of excessive wear, such as tears, bends, or significant damage that goes beyond reasonable inspection.

Return Process

To ensure a smooth return experience, please follow the steps outlined below:

1. Contact Us First:

   • Before sending your puzzle back, please contact our customer service team via email at info@rapturousjigsaw.com or by phone at +91 9892830488.
   • Include your order number, a detailed reason for the return, and photos if applicable (especially for defective or incomplete puzzles).

2. Packaging for Return:

   • We request that the puzzle is packaged securely for return shipping to avoid any damage during transit.
   • If possible, return the puzzle in its original packaging or a comparable sturdy box to protect it.

3. Return Shipping Costs:

   • The cost of return shipping will be borne by the customer unless the return is due to our error (for example, receiving the wrong item or a damaged product).
   • We highly recommend using a trackable shipping method, as Rapturous Jigsaw is not responsible for lost or damaged packages during return shipping.
   • Ship your returned item to the following address:

     Return Address: Rapturous Jigsaw Returns Thakur Complex Kandivali East Mumbai – 400101

4. Processing the Return:

   • Once we receive your returned puzzle, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
   • We will notify you via email once your return has been processed and provide you with an update on your refund status.

   • Keep Your Receipts:

     • We recommend that you retain your order confirmation email or purchase receipt, as it will be helpful when contacting customer service or initiating a return.

     1. Direct Purchases Only:

        • This return and refund policy applies exclusively to purchases made directly from Rapturous Jigsaw, either through our website or authorized channels.
        • If you purchased a Rapturous Jigsaw puzzle through a third-party retailer, please refer to the specific retailer’s return policy for assistance.

     2. Policy Modifications:

        • We reserve the right to modify or update this returns and refunds policy at any time without prior notice.
        • Any changes will be reflected on our website, and the policy in effect at the time of your purchase will apply.

     3. Damaged Returns:

        • Please note that if the puzzle you return arrives in a damaged or unusable condition, we reserve the right to deny the refund or offer a partial refund based on the extent of the damage.

We appreciate your understanding and hope that this policy provides you with a transparent and straightforward returns process. Should you have any further questions or require assistance, please do not hesitate to reach out to our customer service team.

Thank you once again for choosing Rapturous Jigsaw!