Privacy Policy
Rapturous Jigsaw (“we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, make purchases, or engage with us in any manner. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
1.1. Personal Information
This refers to information that can be used to identify you personally, such as:
- Name: Your full name as provided when interacting with us.
- Contact Details: Email address, phone number, billing and shipping addresses.
- Date of Birth and Gender: This information is used for demographic analysis and personalized marketing, if applicable.
- Payment Information: While payments are processed securely by third-party payment gateways, we may collect transaction details (e.g., payment method and order history).
- Other Identifiable Information: Any additional personal details you voluntarily provide, such as preferences, interests, or feedback.
1.2. Order Information
When you purchase from us, we collect:
- Product(s) purchased.
- Purchase price and transaction details.
- Shipping and delivery information.
- Order history for reference in future transactions.
1.3. Website Usage Information
We use technologies such as cookies to gather information about how you interact with our website, including:
- IP address and geolocation.
- Browser type, operating system, and device type.
- Pages visited, links clicked, and time spent on the website.
- Referring website URLs (if you came to our website from another site).
1.4. Social Media Information
If you link your social media profiles to our website or interact with us through social media platforms (e.g., Facebook, Instagram, or Twitter), we may collect:
- Social media profile information such as username, profile picture, and public posts.
- Metadata and engagement (likes, shares, etc.).
1.5. Survey and Feedback Information
We occasionally conduct customer surveys and collect feedback forms. In these cases, we gather:
- Responses to survey questions, which may include personal opinions or preferences.
- Feedback on our products and services.
2. How We Collect Information
We gather personal information from a variety of sources, including but not limited to:
2.1. Direct Interactions
- Order Placement: When you make a purchase via our website, by phone, or by any other method, we collect your personal and order information.
- Account Creation: By creating an account on our website, you provide your personal information, including your email and password.
- Customer Service Interactions: When you contact us by email, phone, or mail, we may collect any personal information you provide during these communications.
2.2. Automated Technologies
- Website Cookies and Tracking: We automatically collect technical data regarding your interaction with the website through cookies, log files, and analytics services. This helps us understand your browsing behavior, including which products you view and interact with.
- Social Media Integration: If you connect your social media accounts, we collect data shared by these third-party platforms.
2.3. Third-Party Sources
We may receive personal information about you from third parties, including:
- Payment processors.
- Marketing platforms.
- Public databases.
3. How We Use Your Information
We use your information for multiple purposes to enhance your experience and ensure smooth operations. These purposes include:
3.1. To Fulfill Orders and Provide Services
- Process and deliver your orders.
- Manage payments and issue refunds when necessary.
- Provide order confirmation, shipping updates, and customer support.
3.2. To Personalize Your Experience
- Analyze your behavior on our website to present relevant products and offers.
- Customize your experience based on your preferences and past interactions.
3.3. To Communicate with You
- Send transactional emails (order confirmation, shipping status).
- Respond to your inquiries and customer service requests.
- Provide updates about promotions, new product releases, and special offers if you have opted into marketing communications.
3.4. To Improve Our Website and Services
- Perform data analysis and research to improve the functionality and usability of the website.
- Monitor and analyze trends to enhance user experience and resolve potential technical issues.
3.5. To Comply with Legal Obligations
- Retain information to comply with legal, tax, and regulatory requirements.
- Respond to legal requests, subpoenas, or court orders when necessary.
3.6. For Security and Fraud Prevention
- Protect the integrity and security of our systems, users, and data.
- Monitor transactions to detect and prevent fraud or misuse.
4. Disclosure of Your Information
We may share your personal information with:
4.1. Third-Party Service Providers
We work with external service providers to:
- Process payments and handle transactions.
- Ship and deliver products.
- Host and maintain our website.
- Perform marketing, analytics, and customer support services.
These service providers are bound by confidentiality agreements and may only use your information for the purposes we specify.
4.2. Legal Compliance and Protection
We may disclose your information:
- To comply with legal obligations or government requests.
- To protect the rights, property, or safety of Rapturous Jigsaw, our customers, or the public.
4.3. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
5. Your Choices
You have the following rights regarding your personal information:
5.1. Opting Out of Marketing Communications
You may opt out of receiving marketing emails by following the unsubscribe instructions in these emails or contacting us directly at the information below.
5.2. Access, Update, or Delete Personal Information
You can request access to or updates of your personal information. If you wish to delete your data, please contact us, and we will take the necessary steps unless otherwise required by law.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences via your browser settings. However, disabling cookies may affect your ability to use certain features of the website.
6.1. Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality, such as secure login and cart management.
- Performance Cookies: Help us understand user behavior on the website, including time spent on pages and error occurrences.
- Targeting Cookies: Used to deliver relevant advertisements and track engagement with marketing campaigns.
7. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. However, no security system is foolproof, and we cannot guarantee complete protection against all potential security breaches.
8. International Data Transfers
If you are located outside of India, please note that your personal information may be transferred to and processed in India, or other countries where our service providers operate. These countries may not have the same data protection laws as your country, but we ensure adequate safeguards are in place to protect your data.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes are made, we will notify you through email or a notice on the website. We encourage you to review the policy periodically to stay informed of any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, you can contact us at:
Email: info@rapturousjigsaw.com
Phone: +91 9892830488
Address: Thakur Complex, Kandivali East, Mumbai – 400101